Cozumel Palace is situated 150 m from an aquarium, 1 km from the beach and also from the ferry station, 2 km from the centre of Cozumel town, and 5 km from Cozumel International Airport.

Facilities and services include 24-hour reception, air conditioning, babysitting services (extra charge), bar, business services (extra charge), concierge facilities, conference and banquet facilities (extra charge), currency exchange, disabled facilities, dry cleaning (extra charge), elevators, gym and fitness facilities, an indoor pool, laundry facilities (extra charge), restaurants, safes, and spa facilities.